About Us
For responsible product use, The Ordinary serves customers in the United States with skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils, focusing on clear product presentation, dependable fulfillment, and accessible post-purchase support.
Our Service Commitments
- As part of our customer-care standard, free standard shipping on every U.S. order and tracking after shipment.
- For an informed store experience, Clear processing, delivery, return, exchange, and payment information.
- To connect products with their stated uses, Responsive customer care during the service hours stated below.
- For customer reference, Product specifications, care guidance, and safety information based on the applicable product listing.
Policies and Support
For customers exploring the catalog, Please review our published policies before ordering. Contact us whenever you need help understanding a product listing or an order.
Merchant and Customer Care Information
Within our skincare assortment, Store name: The Ordinary
To support informed product selection, Contact email: Support@theorrdrnay.shop
For a clear shopping experience, Phone: (980) 753-2146
Across the current product range, Physical and return address: 346 2nd Ave, Chesapeake, OH 45619, US
To keep product guidance practical, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).