Contact Us

As part of our support standard, use this page to reach customer care about an order, delivery, return, exchange, payment question, product detail, or privacy request.

Order Requests

Under the applicable store policy, Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.

Customer Care Hours

To keep communications accurate, Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/New_York). Messages received outside these hours are handled during the next service period.

Merchant and Customer Care Information

Within our stated service hours, Store name: The Ordinary

For customer-care requests, Contact email: Support@theorrdrnay.shop

To help us respond efficiently, Phone: (980) 753-2146

To protect account information, Physical and return address: 346 2nd Ave, Chesapeake, OH 45619, US

To route the request correctly, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).