Terms of Service

For lawful store use, these Terms of Service set the rules for browsing this store, using its features, and purchasing products from us. By continuing or placing an order, you accept these Terms and the linked policies.

Products and Orders

For a valid customer transaction, Product descriptions, specifications, availability, and images are provided in good faith. We may correct errors, limit quantities, reject fraudulent orders, or cancel an order when reasonably necessary, with an appropriate refund for amounts charged.

Shipping

Under applicable law, we deliver only within the United States, provide free standard shipping on all U.S. orders, process orders in 1–2 business days, and estimate 4–6 business days in transit. A tracking number is provided after shipment.

Prices, Payment, and Taxes

For responsible use of the storefront, Prices and payments are in USD. Supported card information is stated in our Payment Policy. For post-purchase support, Taxes are collected as required by applicable law.

Governing Law and Changes

To explain the service standard, these Terms are governed by applicable U.S. federal law and the applicable law at the merchant address below, without limiting mandatory consumer protections. We may update these Terms by publishing the revised version.

Store Use and Account Information

As a condition of purchase, you must use the store lawfully and provide accurate, current checkout and account information. You are responsible for safeguarding account credentials and for activity under your account.

Cancellation, Returns, and Exchanges

For customer reference, you may request cancellation before shipment. After shipment, our Refund Policy applies, including the 30-day no-reason return and exchange period, merchant-paid return shipping, stated exclusions, and 5–10 business day refund timing.

Disclaimers and Liability

Within the ordering process, to the fullest extent permitted by law, services are provided as available and implied warranties and liability are limited where legally permitted. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

Intellectual Property and Prohibited Conduct

To keep order information accurate, Store content is protected by applicable intellectual-property law. You may not misuse the store, interfere with security, introduce malicious code, scrape unlawfully, impersonate another person, or violate law or the rights of others.

Merchant and Customer Care Information

To keep these obligations clear, Store name: The Ordinary

Under these Terms, Contact email: Support@theorrdrnay.shop

Under applicable law, Phone: (980) 753-2146

To keep these obligations clear, Physical and return address: 346 2nd Ave, Chesapeake, OH 45619, US

For customer reference, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).