Shipping Policy

To explain the shipping process, orders ship only to valid addresses in the United States, and every U.S. order receives Free standard shipping without a minimum order value.

Address Accuracy and Delivery Issues

For customer reference, customers should provide a complete U.S. delivery address. Contact us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.

Estimated Transit Time

Within the customer-care standard, after the carrier receives the parcel, standard transit normally takes 4–6 business days. Carrier, weather, peak-volume, and address issues can affect estimates.

Order Processing

For order and tracking support, orders are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.

Tracking

For U.S. order fulfillment, a tracking number is provided for every order after shipment. Tracking may take a short time to become active in the carrier system.

Cancellations, Returns, and Taxes

To keep delivery expectations clear, an order may be cancelled before shipment. After shipment, returns and exchanges follow our Refund Policy. For consistent shipment handling, Taxes are collected as required by applicable law.

Merchant and Customer Care Information

As part of our U.S. delivery service, Store name: The Ordinary

Under this Shipping Policy, Contact email: Support@theorrdrnay.shop

To clarify the delivery standard, Phone: (980) 753-2146

Within our shipping process, Physical and return address: 346 2nd Ave, Chesapeake, OH 45619, US

Under the stated fulfillment timeline, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).