Payment Policy

For eligible transactions, All store prices, order totals, and completed charges are presented and processed in USD.

Authorization and Charges

For a clear payment record, your payment provider may authorize a card when the order is submitted. You confirm that the payment details are accurate and that you are authorized to use the selected method. For payment transparency, Declined or unverifiable payments may delay or cancel an order.

Taxes, Cancellations, and Refunds

To clarify transaction terms, Taxes are collected as required by applicable law. An order may be cancelled before shipment. Under the store payment process, approved refunds are returned to the original payment method and normally appear in 5–10 business days after issuance, subject to financial-institution processing.

About Credit/Debit Card

In relation to checkout and payment, we accept eligible credit and debit cards on the networks displayed at checkout, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Available methods can depend on the card issuer and the secure checkout configuration.

Security

As part of secure payment handling, checkout payment information is processed by Shopify and applicable payment providers using their security controls. We do not ask customers to send full card details by email.

Merchant and Customer Care Information

To keep billing expectations clear, Store name: The Ordinary

As a payment-processing standard, Contact email: Support@theorrdrnay.shop

Under this payment standard, Phone: (980) 753-2146

Within the checkout process, Physical and return address: 346 2nd Ave, Chesapeake, OH 45619, US

For customer reference, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).